How environmentally friendly is your appliance?
Using an appliance can help reduce your eco footprint.
USA Today, issue has been resolved
According to the JD Power Survey, more appliances are “smart.”
According to JD Power, Bluetooth and Wi-Fi enabled appliances had an average of 87 issues per 100 units, while JD Power, which gave USA Today an exclusive first look at the research, averaged 63 per 100 people.
The first study of over 14,000 people measured the reliability of appliances purchased within three years and overall service visit experience.
Is smart appliances easy?
“They don’t make them like they used to. They make them very complicated,” Michael Taylor, senior managing director of retail at JD Power, told USA Today.
The problematic customers were “far less loyal” to the brand.
The front load washer had the most problems, but the dryer and cookware were the lowest.
However, some of the issues are not the appliance’s fault. It could be with the consumer, Taylor said.
Taylor’s dryer, for example, has a steaming function, but he doesn’t know how to use it.
The Association of Home appliance maker told USA Today there was nothing to add about the report.
How did you do the appliance?
GE ranked first in all but one category, while KitchenAid was the ninth top.
- Clothes dryer:ge and whirlpool follow.
- Front Load Washer: GE, Samsung, Whirlpool.
- Top Load Washer: Ge, Maytag, Whirlpool.
- dishwasher: KitchenAid is first, Bosch and GE are tied up.
- Side by Side Refrigerator: Ge, Whirlpool, Lg.
- French door refrigerator: Ge, Whirlpool, Lg.
- Top Mount Freezer Refrigerator:ge, frigidaire.
- Cooking utensils (wall oven, range, cook top): GE, Frigidaire, Whirlpool.
- Service Experience: GE, Samsung, Whirlpool.
Betty Lin-Fisher is a consumer reporter for USA Today.
There are no issues with the dryer, but no other functions are used. You know, the guy who installed it hooked it onto the water line, and I am, is that it has water in my dryer? Well, that’s where you’re fogging. Ah, okay, well, I’ve never used it.
Yes, drop 20 points. So, all you know is half of those who don’t have problems. Yes, I’m definitely going to buy this again. It’s an important jump.
Even if we talk about technology, the most commonly reported issue is vibrations in use. Anything, I know that it has a motor inside it. At least I don’t think so. That’s the most common thing. But again, it is the most frequently used one.
Below are some important findings from the first study.
- Connectivity linked to higher problem rates: Of all appliances evaluated in this year’s survey, the average number of problems experienced by customers is 69 pp100. That number jumps to 87 PP100 on an appliance equipped with Wi-Fi and Bluetooth. Among customers who actively use these connectivity features, the problem rate increases to an additional 92 pp100 compared to 80 pp100 who owns connected appliances but not using the feature.
- Customers experiencing problems are not loyal to their appliance brand. Of the major home appliance customers who have had no issues with their appliance brands, 52% say they will “undoubtedly” buy back the same brand appliance in the future. That number amounts to only 32% of people who have experienced problems with the appliance brand.
- The front load washer has been mostly reported: Of all appraised appliance categories, front load washer has the highest percentage of reported issues, with an average of 89 pp100. The lowest report on clothing dryers and cookware, each with an average of 56 pp100.
Learning ranking
A US appliance reliability and service survey measures the reliability of major home appliances purchased within the past 1-3 years, as well as the overall service experience of customers tailored by appliance brands by service technicians in the home. Appliance reliability is assessed using problems per 100 (PP100) as unit of analysis. A low PP100 score reflects high quality, indicating that customers on average have fewer issues. Service experiences are evaluated by examining customer experiences across six core dimensions (in order of importance). Ease of visits for service technicians. Timeline to complete the task. Quality of work carried out. Courtesy of an engineer. Engineer’s knowledge; Professionalism of service engineers. The first study in 2025 was based on responses from 14,174 appliance owners via online interviews conducted between June and July 2025.
