Amazon to refund $2.5 billion in Prime settlement
Amazon plans to refund millions of dollars after settling an FTC lawsuit over Prime membership and cancellation issues.
This is Amazon’s last chance for eligible customers to pursue the company’s $2.5 billion settlement with the Federal Trade Commission.
The deadline to file a settlement reached last year in an antitrust lawsuit is Monday, July 27th.
Only some Amazon customers qualify, but those eligible can receive up to $51.
The lawsuit, first filed in 2023, alleges that Amazon forced consumers to sign up for Prime memberships and then made it difficult to cancel. In September 2025, the FTC announced that Amazon had agreed to pay $2.5 billion to settle the case.
The current claims period ends July 27 and is the second phase of payments in the settlement. In the first, eligible customers received automatic payments last year.
Amazon has denied wrongdoing and said it works to make canceling a Prime membership “clear and easy for customers.”
Check if you’re eligible for money with Amazon Payments
Only some Amazon customers are eligible for settlement payments. According to the court order in this case, a customer is eligible if they meet both of the following criteria:
- They enrolled in Prime between June 23, 2019 and June 23, 2025.
- They either tried unsuccessfully to cancel their Prime subscription or signed up for Prime through what the document calls a “registration request flow.”
- “Dispute” flow means a subscription initiated through certain pages on the Amazon website, including the “universal Prime decision page, shipping option selection page, Prime Video registration flow, or single page checkout” pursuant to a court order.
At this stage of the settlement, only eligible Amazon customers who redeemed their Prime benefits 10 times or fewer during a 12-month enrollment period can file a claim.
How to request payment via Amazon payment
Eligible Amazon customers must submit a claim to receive payment from the settlement.
Those eligible to file a claim should have received a notification by email or mail, the payments website said.
Customers can make a claim by filling out a form on the online portal. Submissions will be reviewed for eligibility.
Claims can also be submitted by email by sending a completed claim form to info@subscriptionmembershipsettlement.com, but the payment website says the quickest way to do so is through the online portal.
The deadline to submit a claim is July 27th.
How much money will Amazon customers get from the settlement?
Customers can receive up to $51 from the settlement.
The amount each customer receives from a transaction is based on the total amount of Amazon Prime membership fees paid during the subscription period.
When will I receive my payment from Amazon?
Amazon has 30 days after receiving each form to review it.
Payments are expected to be made by September, after the claim submission window closes, the payment website said.
Automatic payments issued as part of the first wave were sent between November 12 and December 24, 2025.
Melina Khan is USA TODAY’s national trends reporter. X Keep up with her at @melinakh and on Instagram @bymelinakhan.
