Summer has arrived. Friends and family may not be the only people visiting your home. Pests like ants, termites, and rodents won’t wait for a convenient time, so hiring the wrong pest control company can make the situation worse. Here’s what you need to know about Truly Nolen before you sign up.
Really Noren at first sight
Truly Nolen is a family-owned pest control company that has been in business for 85 years. We cover over 100 pests, from termites to scorpions. They back their services with a 100% money back guarantee.
The company operates more than 80 locations on the East Coast and Southwest of the United States, with additional locations in Puerto Rico and Canada.
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Services provided
Truly Nolen’s core service is a four-season pest control program. This begins quarterly visits to treat your home and return next month for prevention throughout the year.
Truly Nolen also provides targeted prevention against indoor and outdoor pests such as termites, bed bugs, bees, wasps, rodents, fleas, ticks, and scorpions.
Truly Nolen plans and packages
Each plan starts with a free inspection. From there, Truly Nolen offers the following coverages based on your needs:
- 4 seasons pest control: This program covers your home all year round. We eliminate current pests and cover four standard service visits per year. You also receive unlimited callbacks upon request and evaluations to prevent pest recurrence. Please note that this plan does not cover termites. Truly Nolen recommends individual testing for this purpose.
- Total termite plan: A single, comprehensive plan to treat termites in your home and the ground below. This plan is also available for boats and ships.
- Rodent Removal Services: A customized treatment plan identifies and seals entry points, traps rodents, and disinfects your home. It also includes ongoing monitoring.
- Additional services: Truly Nolen also provides insulation and lawn care services with Truly Insulation Plus (TIP) for customers in Florida.
price and value
Truly Nolen does not publish prices on its website, and costs vary depending on location, home size, and pests being dealt with. USA TODAY used the company’s online estimating tool to get an estimate for a 2,000-square-foot home in Arizona. An annual contract for 4 Seasons Pest Control was $169 for initial service after online discounts, plus $55 per month.
Please note that the 4 Seasons plan is a 13-month contract.
First-time customers can take advantage of the following discounts:
- 4 seasons pest control: Save $50 when you book online
- Termite extermination: $100 off
- Rodent control: $50 off
- insulation: $100 off
- Lawn care: $50 off
There is one detail you should know before signing. Truly Nolen’s service agreement includes a $175 cancellation fee. Company waives its rights if it cannot resolve the issue within 30 days of reporting.
Efficacy and quality of treatment
Truly Nolen’s approach is built around Integrated Pest Management (IPM). This method goes beyond chemical treatment and addresses the root cause of the infection, not just the symptoms.
“Look for a company that practices integrated pest management, which is a state-of-the-art method of dealing with pests that uses the least amount of pesticides necessary,” says Dr. Daniel Kiefer, technical director of American Pest, a pest control company serving Maryland, Washington, D.C., and Virginia.
Advantages and disadvantages
Really Nolen has some solid strengths and some limitations that are worth considering before committing.
Strong Points:
- 85 years of experience treating over 100 pests
- IPM-based treatments address not only the bug itself, but also points of entry, environmental conditions, and seasonal pest behavior.
- 100% Money Back Guarantee on Latest Services
- 24-hour emergency service (evenings and weekends)
Cons:
- Not available in all states
- The 4 Seasons plan is a 13-month agreement with a $175 cancellation fee
- A 3.3 Trustpilot rating and BBB rating reflect B – complaints regarding billing and cancellation issues
True Nolen vs Competitors
Orkin and Terminix operate in nearly every state, giving them reach that truly cannot be matched by Nolen. If availability is a priority, it may be more practical to choose a region outside of the East Coast and Southwest.
Terminix is a stronger competitor for termites. Three different plans are offered, with eligible plans offering up to $250,000 in damage repair coverage. However, compared to Truly Nolen’s flat $175 fee, Orkin may charge you for the remainder of your contract if you cancel early.
For homeowners in Truly Nolen’s service area dealing with local pests like scorpions and desert termites, the company’s 4 Seasons model and localized expertise give it an advantage over national chains.
Customer reviews and testimonials
Truly Nolen has a 3.3 out of 5 rating on Trustpilot, which Trustpilot classifies as “average,” and a B- rating from the Better Business Bureau based on a small number of unresolved complaints.
Positive reviews consistently praise specific technicians by name. Reviewers mention thorough inspections, responsive callbacks, and long-term results.
Complaints follow a pattern of billing disputes, difficulty canceling services, and unresolved pest issues. Scorpion and rodent removal drew the harshest criticism, with some customers reporting problems persisting despite repeated visits.
“Customers should be skeptical of warranties in pest management,” says Kiefer. “Even with treatment, the chances of a pest infestation returning are always low,” he says, adding that a good pest management company will provide follow-up visits free of charge as part of your individual service agreement.
Truly Nolen review on Reddit
On Reddit, Truly Nolen is considered competent but expensive. Customers report expensive one-time services such as termite, rodent and general pest control quotes, but the prices are comparable to other large pest companies such as Orkin and Terminix. In areas such as Orlando, Florida and Tucson, Arizona, the service is reportedly good and even tackles stubborn pest control problems. As always, users are encouraged to get several different quotes and compare with local pest control companies before committing to a large chain.
Final verdict: Is Nolen really worth it?
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Truly Nolen is a solid choice for homeowners in our service area who require year-round pest prevention, and is a company with decades of experience in the area. Our 4 Seasons model, IPM approach, and money-back guarantee give you a real edge.
But consider whether a 13-month contract is right for you, and keep in mind that there’s a $175 cancellation fee if you change your mind after signing. If you’re dealing with pests on the East Coast or Southwest that require local expertise, it’s worth taking a free inspection from Truly Nolen to see if we’re right for you.
FAQ
Is Truly Nolen a good pest control company?
Truly Nolen is a legitimate pest control company with 85 years of experience and a wide range of services backed by a 100% money back guarantee. Customer reviews reflect repeated complaints about billing and cancellation, so read your service agreement carefully before signing.
How can I avoid getting scammed by exterminators?
“When researching companies online, check for both positive and negative reviews,” Kiefer says. He also recommends looking for certifications, technical training, and licenses. Check which pests are covered, what the cancellation terms are, and whether the service contract clearly states what is included and excluded.
