Pests don’t wait for a convenient time to appear, and you don’t have to go through the stress of finding the right company to deal with them. You need people who know what they’re doing, show up when they say they’ll do it, and don’t turn a simple ant problem into a hard sell.
Arrow Exterminators has spent more than 60 years building a name across the Southeast and Southwest. We are known for our family-owned business and environmentally responsible approach to pest control. But will that reputation hold up if a technician shows up at your home?
USA TODAY took a deep dive into Arrow’s service, pricing, warranty, and customer reviews. We’ll show you what this pest control company does well, what it lacks, and whether it’s right for your home.
Arrow Exterminator Overview
- 60% recommendbased on over 560 Yelp reviews.
- Perfect for: Homeowners in need of robust, environmentally friendly pest control
- Treated pests: Ants, cockroaches, fleas, mosquitoes, biting insects, termites, mites
Get a free quote from Arrow Exterminators
Services provided
Arrow Exterminators’ main residential products include:
- Pests in the home: Targeted treatment for ants, cockroaches, spiders and silverfish
- Termite measures: Feeding systems such as Sentricon, liquid handling and pre-treatment for new construction
- Wildlife and rodents: Capturing and removing mice, rats, squirrels, and raccoons, as well as sealing entry points.
- Mosquito control: Barrier spray to reduce mosquito bites in the garden during warmer months
- Specialty pests: Stinging insects such as fire ants, bed bugs, fleas, ticks, and wasps
We also handle home maintenance related to pest problems such as:
- Lawn care: Fertilization, weed control, and treatment of lawn-damaging insects
- Moisture control: Prevent wood rot and mold with crawl space encapsulation and dehumidifiers
- Insulation and handyman services: Attic insulation and general repairs (often needed after pest or wildlife damage)
- Real estate inspection: Termite extermination letters and documents required for home sales
“Contact your local service center to find out what services are available in your area,” advises Mike Malone, a board-certified entomologist and senior vice president of marketing for Arrow Exterminators.
Arrow Exterminators plans and packages
Arrow doesn’t sell a one-size-fits-all package. All plans start with a free home inspection. A technician will evaluate your property and create a treatment plan based on your specific pest risk.
This plan falls under the STEPS Total Protection System, which bundles Arrow’s core services.
- Pest control: Ongoing treatment for ants, cockroaches, spiders, and other common invaders
- Termite control: Feeding and liquid handling options
- with mosquitoes fire ant extermination: Add-on programs for garden and outdoor protection
price and value
Arrow does not list pest control costs online. Each home has a different pest problem, layout, and severity. That’s why the company uses free in-person inspections to generate accurate quotes, rather than guessing over the phone.
For pricing information, call your local branch or request a free evaluation through the Arrow website. Our technicians will walk around your property, flag any problem areas, and put together a custom-priced plan. There is no obligation to make a reservation even if it does not suit you.
Efficacy and quality of treatment
Arrow builds its treatments around integrated pest management, an approach that targets the root causes of infestations, such as excess moisture and overgrown landscapes. This is reflected in the company’s STEPS program, which uses EPA-approved products designed to be safer for homes with children and pets.
Results tend to depend on the technician and the severity of the infection. Still, many customers report solid and lasting results against common problems like ants and rodents.
Guarantee and Guarantee
Arrow backs our regular pest services with a 100% satisfaction guarantee. But the site doesn’t detail what it entails or how retreatment actually works. It’s worth checking with your local branch to find out what the warranty includes before signing the contract.
Advantages and disadvantages
| Strong Points | Cons |
| environmentally friendly processing | Immediate estimates cannot be given online or over the phone. |
| 100% Satisfaction Guaranteed | Some customers report high-pressure sales tactics during free evaluations |
| QualityPro certified. Means the technician has passed a background check and formal training | Branch quality may vary |
Arrow Exterminators vs. Competitors
Arrow currently operates 200 service centers in 16 states: Alabama, Arizona, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas and Virginia. This is much smaller than large national companies like Orkin and Terminix. Arrow isn’t on that scale, but it offers a more personal experience and puts more emphasis on environmentally friendly treatments.
Orkin operates in hundreds of locations nationwide, and Terminix has built its entire brand around termite control and structural restoration work. If you’re outside of Arrow’s service area, or if you’re facing termite infestation severe enough to require major repairs, a large pest control company may be a better choice.
Customer reviews and testimonials
Like many exterminators, Arrow’s reviews run the gamut, ranking in the 3-star range on average across Yelp and BestCompany.com.
Here’s a look at what good and bad experiences are like.
Yelp reviewer Mike H. of Acworth, Georgia, gave Arrow a five-star rating. He says the treatment keeps his home free of pests, with only the occasional dead insect found. Arrow also instantly schedules a free return visit if new issues arise. He also uses the company for termite control without any problems.
Meanwhile, Rosita described her experience in Jupiter, Florida and left a 1-star review on BestCompany.com. She said she was scammed by a “soft-spoken” salesperson who stopped contacting her after the payment was completed. After that experience, she warned other homeowners to spell out every item on the contract before signing.
Final verdict: Are Arrow Exterminators worth it, and who should use them?
Get a free quote from Arrow Exterminators
Arrow Exterminators is a great value for homeowners who want to work with a family-owned company that is true to what it does. Although some customers report aggressive sales tactics and inconsistent service, most customers leave with pest-free homes and reliable technicians.
If you have selected a recurring plan, consider calling Arrow for a personalized quote. The free reprocessing built into STEPS can make a difference to problems like insects and termites in your home. Issues like this require more than just one visit from a specialist, and a recheck over time.
FAQ
Is Arrow Exterminators a good company?
Yes, that’s right. Arrow Exterminators has an A+ rating from the Better Business Bureau, recognizing our friendly technicians and environmentally friendly processes.
How much does Arrow Pest Control cost?
Arrow pest control costs vary depending on your situation and pest problem. But as a rough idea, let’s say a homeowner in Atlanta, Georgia gets a home inspection and is quoted $175 for a one-time treatment or $80 per visit for a quarterly plan.
Who owns Arrow Exterminators?
The Thomas family owns Arrow Exterminators, which was founded in 1964 by James S. Thomas Sr.
Which company is best for pest control?
The best pest control company will depend on your region and needs. Orkin is a national leader in general pest control. Terminix is especially good against termites. Arrow Exterminators is one of the top eco-friendly, family-owned and operated services in the area.
