Verizon outage affects customers nationwide, with over 1.5 million reports
Verizon Wireless customers in multiple cities, including New York, Charlotte, Houston and Atlanta, were affected by power outages into Wednesday night.
Verizon confirmed to USA TODAY that it will provide a $20 credit to customers affected by the seven-hour outage.
Verizon’s wireless network outage began around 12:30pm ET on Wednesday, January 14th, and affected more than 1.5 million customers, according to data service outage resource Downdetector. DownDetector reported that the event spread across the United States, with the highest concentrations in New York City, Atlanta, Charlotte, North Carolina, Houston, and Brooklyn, New York.
Verizon customers can access a $20 account credit through the myVerizon mobile app, according to a company statement obtained by USA TODAY. Customers will be notified via text message when credit is ready. On average, the credit should cover several days of service, the company said.
Verizon said in a statement posted to X at 10:20 p.m. and provided to USA TODAY that the outage has been resolved.
Greta Cross is USA TODAY’s national trends reporter. Story ideas? Email her at gcross@usatoday.com.
