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If a customer unsubscribes from the Kaiser Permanente text service but continues to receive messages, the customer may be entitled to additional cash.
The company agreed to pay $10.5 million to settled class members who received multiple text messages from Kaiser Foundation Health Plans within a 12-month period even after opting out, according to the settlement website. Class members are entitled to receive up to $75 for each qualifying text message.
Messages should be sent between January 21, 2021 and August 20, 2025.
Here’s how to get paid.
How to qualify for a Kaiser Permanente settlement payment
Class Settlement Members must submit a valid claim form through the Settlement Website by Thursday, February 12th.
In the event of a settlement, covered text messages will be considered marketing text messages sent after a “stop” or similar opt-out request. Class members who opted out of receiving marketing texts did not receive a message confirming their request.
Members of the Settlement Class may submit one claim form that covers all covered text messages to their phone numbers.
What is the origin of the Kaiser Permanente settlement?
The settlement seeks to resolve a lawsuit filed in August 2025 that alleges customers received text messages sent by or on behalf of Kaiser Permanente within 12 months after customers indicated they no longer wanted to receive text messages by replying to a marketing message with a “stop” or similar opt-out instruction, in violation of the Telephone Consumer Protection Act and the Florida Telemarketing Law.
Kaiser Permanente denies all allegations of wrongdoing in the lawsuit.
In an emailed statement provided to USA TODAY, Kaiser said, “This case includes allegations that some prospective members all received a limited number of text messages after they asked to contact Kaiser Permanente about membership options and asked to end the contact.”
“To avoid lengthy and costly litigation, we resolved this lawsuit by settlement without any finding or admission of liability,” the medical company’s statement continued.
The lawsuit was originally filed against Kaiser Permanente in the Eleventh Judicial Circuit of Florida in Miami on August 20, 2025. Kaiser Permanente is one of the largest health care plans in the United States, with more than 12.5 million members.
Members of the class action lawsuit alleged that the unsolicited text messages resulted in “invasion of privacy, harassment, and the deterioration and disruption of daily life.”
Based on the evidence presented in the lawsuit, the class members allege that Kaiser Permanente “failed to maintain a master opt-out list and/or failed to maintain internal policies to adequately honor opt-out requests by plaintiffs and class members.”
It is unclear when eligible consumers will receive payments. The settlement was approved at a public hearing held on Wednesday, Jan. 28, according to Miami-Dade County court records. Even if a settlement is approved, an appeal may still be filed.
According to the settlement website, no settlement payments will be made until all appeals are finalized.
Michelle Del Rey is a trending news reporter for USA TODAY. Please contact mdelrey@usatoday.com.
