Burger King appears to be overshadowed by viral McDonald’s taste test
After McDonald’s CEO Christopher Kempczinski’s Big Arch taste test went viral, other fast food bosses decided to get in on the fun.
Five Guys no longer receives five stars from everyone after their latest menu changes.
Five Guys announced in a social media post on March 16 that it would be eliminating plastic fry cups in favor of kraft paper bags, but some customers are not happy.
“We use the same fresh cut potatoes and generous portions as before, but this new packaging preserves the texture of our fries and helps keep them fresher and longer for takeout and delivery,” the burger chain said in a post, adding that the bags are oil-resistant and BPA- and PFAS-free.
As is tradition when fast food restaurants change things up, some customers are voicing their thoughts on social media.
Five Guys customers share their thoughts on the new flybag
Many of the comments about the new flybag were about greasiness.
“This cup saved me from getting oil from my bag onto my car seat when I took it home,” one Facebook user commented on Five Guys’ post.
Five Guys claims the bags are oil-resistant, but promotional photos of the new packaging clearly show grease spots on the bags and surrounding packaging.
Many customers have shared that they’ve noticed a difference in the amount of fries they receive in a paper bag versus a traditional cup.
“I don’t like this for $6 fries because I can confirm the amount I got was definitely different,” one Instagram user said in a Five Guys post. “Using a bag reduces the volume and allows the oil to soak in faster. Once I fried in a bag, I haven’t gone back since,” a Facebook user wrote.
On the other hand, some people are happy with the new fly packaging.
“So much better than paper cups with no vents. The heat and steam is trapped inside, so you’re guaranteed to stay hot at the top and wet at the bottom. Thank you!” one Facebook user commented on the Five Guys post.
Some people understand that dialogue is not that important in the first place.
Another Facebook user commented: “I don’t care about the container of french fries. I don’t eat the container.”
Five Guys responds to customer feedback
In response to customer feedback, Five Guys communications specialist Christine Kube told USA TODAY that the new packaging is the company’s commitment to the environment, as it is made from biodegradable natural kraft paper.
“We want to make sure our customers know that the amount of fries will remain the same,” Cube added. “You’ll never run out of extra scoops. You’ll get the same amount with the same size fry cup.”
Greta Cross is USA TODAY’s national trends reporter. Story ideas? Email her at gcross@usatoday.com.
