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On Tuesday, June 24th, Walmart announced it will deploy a suite of artificial intelligence tools for store associates, including real-time translation capabilities to help communicate with customers.
As the technology is increasingly integrated into a variety of markets, it is the latest large corporations and retailer to use artificial intelligence to unveil new platforms and tools. Walmart has already used several AI tools over the past few years, and plans to build more of those features and add new features, according to a June 24 press release.
Among the new suites are real-time translation capabilities available in 44 languages, aimed at promoting multilingual conversations between store employees and customers.
“The tool allows conversation in both text-to-text and speech formats, and is enhanced with Walmart-specific knowledge,” the company said in its release. “For example, if a customer wants something more specific – “Where is the orange juice that is great value?” – the tool recognizes “big value” as a Walmart House brand and leaves it properly translated or referenced. ”
Over the past five years, Walmart employees have been able to answer simple questions using conversational AI. The company says the platform will get an upgrade to handle more complex questions and provide step-by-step instructions for their answers. According to the company, the platform already sees more than 900,000 weekly users and more than 3 million queries per day. Walmart has over 2 million employees and over 10,750 stores worldwide.
The rollout also includes augmented reality tools to help you “easy to find items in stock on the sales floor” specifically targeting apparel stocking and stocking tasks.
According to Walmart, AI tools come with elements that are unique machine learning platforms, and have implemented a variety of tools in both corporate and store environments over the past few years.
The AI expansion comes just weeks after the company announced it would join Dallas, Texas and Bentonville, Arkansas, and expand its drone delivery services to five more major US cities.
Kathryn Palmer is a national trending news reporter for USA Today. You can contact her kapalmer@usatoday.com And with x @Kathrynplmr.
