Money Metals Exchange is a precious metals dealer headquartered in Eagle, Idaho. The company sells gold, silver, platinum, palladium, rhodium and copper to direct ownership and voluntary retirement accounts. Its services are primarily designed for investors who prefer to self-manage their portfolios and purchase physical metals directly.
Below, we explain Money Metals Exchange’s products, fees, customer experience, and how the company compares to other precious metals dealers.
Overview of Money Metal Exchange
Money Metals Exchange operates primarily as an online dealer serving investors seeking physical precious metals through direct ownership or retirement accounts. In addition to traditional bullion products, the company offers subscription plans, buyback programs, financing, and a wide selection of precious metals and specialty products.
Although the company sells physical metals, it does not directly manage retirement accounts. For IRA customers, the company has partnered with New Direction Trust Company and others to offer this option for self-directed retirement accounts. We also operate our own storage facility, Money Metals Depository, which stores metals for both direct purchasers and IRA investors.
Snapshot of Money Metal Exchange
Money Metals Exchange Products and Services
Money Metals Exchange offers a wide range of precious metal purchasing options including coins, bars, and rounds.
Customers can choose courier delivery or secure storage via Money Metals Depository. Money Metals Exchange offers a precious metals IRA program for retirement account investors that includes rollover assistance from existing IRAs and 401(k) plans.
Metals purchased through an IRA must meet IRS purity standards, including:
- Gold: 99.5%
- Silver: 99.9%
- American Gold Eagle: 91.67%
In addition to buying and selling metals, the company also offers monthly accumulation plans, secured loans on stored metals, and buyback programs.
Money Metals Exchange also maintains a state-specific resource directory covering all 50 states, including information on sales tax laws, capital gains treatment, legal tender status, and local coin dealers.
How the money metal exchange process works
A typical Money Metals Exchange IRA customer experience looks like this:
- Select a custodian and open an account. Choose a self-directed IRA custodian. Money Metals recommends New Direction Trust Company but also works with other companies.
- Fund your account. Transfer money from your existing retirement account, such as a 401(k) or IRA, to your new self-directed precious metals IRA.
- Choose your metal and lock in your price. Browse IRS approved bullion products on our website and lock in your price.
- Organize your storage. The metal will be shipped to a storage location of your choice and stored in insured, isolated storage.
Money Metals Exchange fees and pricing considerations
Money Metals Exchange displays spot prices for the precious metals it sells on its site, allowing customers to compare costs before committing. As with all precious metals dealers, total costs include markups above spot prices.
Additional charges such as storage services (not listed but typically average $50 per setup plus
($125/year) and storage (starting at $96/year) for IRA customers.
Money Metals Exchange Reputation and Customer Experience
Money Metals Exchange has an A+ rating by the Better Business Bureau and has been accredited since 2011. The platform has an average customer review score of 4.31 stars. On Trustpilot, the company receives an average 2.9-star rating from consumers.
Positive customer reviews often highlight price transparency, customer service satisfaction, product selection, and secure delivery, while negative reviews may mention delivery delays, pricing disputes, or specific transactional disagreements. The company responds proactively to customer complaints and often provides additional context regarding disputed issues.
Advantages and disadvantages of Money Metal Exchange
Before choosing Money Metals Exchange, consider the following:
Strong Points
- A wide range of products from metals to special products
- There are no shipping or insurance charges when using Money Metals Depository for storage
- Provides educational resources covering all 50 states
Cons
- Limited IRA custodian pricing not available online
- There is no minimum investment information available online
- Annual storage fees apply regardless of account value
Money Metals Exchange and competitors
Precious metals dealers typically offer similar products and IRA services. The biggest differences usually have to do with price transparency, product selection, account minimums, and customer support.
Money Metals Exchange operates its own vaults for the storage of precious metals. However, like most dealers, the company relies on third-party platforms for IRA management, and the price for this service may vary.
Here’s how Money Metals Exchange compares with other well-known dealers:
conclusion
Money Metals Exchange stands out for its wide product assortment and company-operated storage locations. This platform may be attractive to self-directed investors seeking a wide selection of metals and related products online. Before investing, compare fees, storage options, corporate partnerships, and account services offered by multiple dealers to see which best fits your goals.
Money Metals Exchange Frequently Asked Questions
Is Money Metals Exchange reliable?
Money Metals Exchange has been in business since 2010 and has an A+ rating from the Better Business Bureau for its responsiveness to customer complaints. The company has some low scores on customer review site Trustpilot, but its average BBB score is high.
Who owns Money Metals Exchange?
Money Metals Exchange is a private company and is not listed on the stock market. Stephen Gleason is the company’s CEO and president. Directed by Clint Signer and Mike Gleason.
Does Money Metals Exchange post prices online?
Money Metals Exchange publishes real-time product spot prices online and allows customers to place orders through its website 24 hours a day, 7 days a week. The customer confirms the price at the time of purchase.
