Buc-ee’s sues Ohio Mickey Mart for logo and trademark infringement
Buc-ee’s is suing Ohio’s Mickey Mart for logo infringement and unfair competition.
A traveling beaver is not passing on his current report card.
Several Buc-ee locations on the Better Business Bureau’s website received an “F” rating from the nonprofit group after the Texas-based travel center failed to respond to 88 customer complaints. As of March 11, 38 Buc-ee stores in Alabama, Georgia, Kentucky, Tennessee, and Texas received negative ratings.
Similar to review sites like Yelp, anyone can submit a complaint about a business on the Better Business Bureau’s website. As of March 11, of the 88 unresolved Buc-ee complaints, the oldest unanswered complaint dates back to March 2023, and the most recent was filed in February 2026.
Common complaints about beaver-filled travel centers include problems with car washes, broken or invalid merchandise, and incorrect card charges. Several customers also said they filed complaints on Buc-ee’s website but received no response from the company.
Buc-ee’s did not respond to a request for comment regarding the “F” rating when contacted by USA TODAY on March 11.
How does a company receive an “F” rating from the BBB?
The Better Business Bureau assigns ratings on a scale of A+ to F. According to the Better Business Bureau’s website, ratings are based on information available to nonprofits about businesses, including public complaints.
“A BBB rating is not a guarantee of a company’s reliability or track record. BBB encourages consumers to consider a company’s BBB rating in addition to other available information about the company,” the group’s website says.
What is the Better Business Bureau (BBB)?
Founded in 1912, the Better Business Bureau (BBB) is a nonprofit organization dedicated to providing transparency about business to the public. The BBB offers a paid certification program for businesses, allows consumers to leave public reviews and file formal complaints, and operates a letter grade rating system to help consumers better understand a company’s practices.
Greta Cross is USA TODAY’s national trends reporter. Story ideas? Email her at gcross@usatoday.com.
